The Federal Competition and Consumer Protection Commission (FCCPC) has stated that telecommunications, energy, and fintech companies account for the highest number of consumer complaints in Nigeria.
Tunji Bello, Executive Vice Chairman of the commission, disclosed this during a briefing with State House correspondents at the Presidential Villa in Abuja.
The FCCPC is responsible for protecting consumer rights and ensuring fair market practices in Nigeria.
The commission receives complaints from consumers through various platforms and investigates alleged violations of consumer protection regulations.
According to the agency, complaints received from Nigerians cover sectors such as electricity supply, telecommunications services, financial technology platforms, and banking services.
The commission said the increasing number of complaints reflects growing consumer activity in these sectors and the need for stronger enforcement of consumer protection laws.
Bello stated that the energy, fintech, and telecommunications sectors generate the majority of complaints received by the commission.
He said, “Let me tell you where most complaints come from. Mostly on energy, fintech.”
According to him, complaints in the energy sector are often linked to electricity supply issues, while fintech complaints frequently involve loan terms and online financial transactions.
The FCCPC chief also said the telecommunications sector and banks contribute significantly to consumer complaints handled by the commission.
He disclosed that the agency receives about 25,000 complaints annually from consumers across the country.
Bello added that the commission resolved more than 9,000 complaints between March and August 2025 and recovered over N10bn for consumers within that period.
He further stated that the total amount recovered for consumers has exceeded N20bn as of March 2026.
The FCCPC also revealed that it had engaged telecommunications operators in discussions over proposed tariff increases.
Bello said telecom firms initially proposed a 100 percent increase in charges, but negotiations led to a reduction to 50 percent.
The commission said it continues to monitor sectors where complaints are most frequent and encourages consumers to report issues through official complaint channels.
The agency noted that its enforcement actions aim to ensure fair treatment of consumers and compliance with consumer protection laws.
FCCPC officials stated that investigations and dispute resolution processes are guided by evidence submitted through consumer complaints and regulatory monitoring activities.
